Please plan to arrive 15-20 minutes early for your first appointment to allow time to relax and fill out our intake forms. This information helps to better address your needs and is required by the State of Illinois for most treatments.

Appointment Policies

Our staff and facilities are reserved for you at the time of your appointment. Our 1 hour appointments are a full 60 minutes “hands on”. Our half-hour appointments are a full 30 minutes “hands on”. In the event you are unavoidably late for your appointment, we will make every effort to provide the services reserved in their entirety. I understand that services I receive are being provided by Pure medical spa, LLC and not from Salon Lofts Group, LLC. Further, I release Salon Lofts Group, LLC from liability and hold Salon Lofts harmless from any outcomes arising from treatment with Pure medical spa, LLC & it’s affiliates. Some services may have to be shortened to avoid impacting subsequent scheduled appointments. Sorry, If you are more than 15 minutes late for your appointment, we may have to re-schedule your appointment at a later date.


Payment for services may be made by cash, check or credit card or approved gift certificate. The front desk will happy to let you know what gift certificates we accept when you are making your appointment. A $35 fee will be assessed for any returned check.

Cancellation Policy

24 hour notice (48 hour during holiday weekends) of cancellation or reschedule allows us to effectively allocate resources to best service our clients. A credit card or gift certificate guarantee is requested to book appointments. We will not charge your credit card until services have been rendered, however if you miss your scheduled appointment without a 24hr cancellation you will be charge accordingly. “No Shows” will result in the credit card being charged the full value of the appointment.

Cancellation or reschedule with less than the above notice period for an appointment made with a gift certificate will result in disbursement of 1/2 the appointment price from the gift certificate value. “No Shows” for an appointment made with a gift certificate will result in disbursement of the full value of the appointment from the gift certificate value.

Cell Phones

Please turn cell phones off or place on vibrate while in the Spa. If you must make a call, please remember that others are getting massages, facials, and spa treatments and appreciate your quiet voice.